Shipping policy

Katy and Woofy Pet Store – Shipping Policy

Last Updated: November 24, 2025

Thank you for shopping with Katy and Woofy Pet Store. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.

If we experience a high volume of orders, processing may be slightly delayed. You will be notified of any major delays.

Shipping Times

Shipping times vary based on your location:

  • United States: 5–12 business days

  • Canada & Europe: 7–15 business days

  • Rest of the World: 10–20 business days

These are estimated delivery times and may vary due to customs, weather, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of the items in your cart.

Occasional free shipping promotions may apply—details will be shown during checkout.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear.

Incorrect Address

Customers are responsible for submitting accurate shipping details.

If a package is returned due to an incorrect or incomplete address, the customer may need to pay additional shipping fees for resending the order.

Lost or Stolen Packages

We are not responsible for packages lost or stolen after they have been marked as delivered by the carrier.
If this occurs, please contact the shipping carrier directly with your tracking number.

We will assist when possible, but final responsibility lies with the carrier.

Customs & Import Fees

International orders may be subject to customs fees or import taxes.
These charges are the customer’s responsibility and vary by country.

Damaged Packages

If your package arrives damaged:

  • Take clear photos or videos

  • Contact us within 48 hours

  • We will help replace or refund the affected items

Order Changes & Cancellations

Changes or cancellations must be requested within 2 hours of placing the order.
After this period, the order may already be processed or shipped.

Contact Us

For any shipping-related questions:

📧 Email: support@katyandwoofy.com