Refund policy

Katy and Woofy Pet Store – Refund & Return Policy

Last Updated: November 24, 2025

At Katy and Woofy Pet Store, your satisfaction is our priority. If you’re not fully happy with your order, we’re here to make things right.

Return Eligibility

We accept returns if:

  • The item is unused, unopened, and in its original condition

  • All packaging, tags, and accessories are intact

  • The return request is made within 30 days of delivery

Items Not Eligible for Return

For hygiene and safety reasons, the following cannot be returned:

  • Opened pet food or treats

  • Used grooming tools

  • Opened bedding

  • Personalized or custom products

  • Clearance or final-sale items

Damaged or Wrong Items

If an item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos of the issue

  • We will send a replacement or issue a full refund at no extra cost

Refunds

Once your return is received and inspected:

  • You will receive an update on approval

  • Approved refunds are issued to your original payment method within 3–7 business days

Shipping fees are non-refundable unless we made an error.

Exchanges

We offer exchanges for:

  • Wrong size

  • Wrong color

  • Product upgrade (price difference may apply)

Exchanges must follow the same 30-day window and be in original condition.

Return Shipping

  • Customers are responsible for the cost of return shipping

  • We recommend using a trackable shipping service

Order Cancellations

Orders can be canceled within 2 hours of purchase.
After that, the order may have already been processed or shipped.

How to Start a Return

Please contact us with:

  • Your order number

  • Your full name

  • Reason for return

  • Photos (if applicable)

📧 Email: support@katyandwoofy.com